Nexthink Advances Digital Employee Experience Management with Deep Intelligence for Web Applications

With Nexthink’s latest innovation, end-user IT teams get transaction-level observability and sentiment data for every web application from an employee perspective.

Lausanne / Boston — April 27, 2021 – Nexthink, the leader in digital employee experience (DEX) management software, today announced that it is extending end-to-end experience visibility to the transaction level applications thanks to its new Application Experience feature. For the first time, IT teams can go beyond basic network, sentiment, and application visibility to deeply analyze and optimize the complete digital experience. With Nexthink’s platform, IT teams can now deliver personalized experiences to each employee in the context of the applications, networks and tools they use all the time, in real time. Nexthink’s new capability gives IT teams full control to ensure a seamless digital experience for employees.

“End-user IT teams are under pressure to consistently deliver great digital employee experiences involving hundreds or thousands of on-premises and SaaS applications across millions of different devices,” said Pedro Bados, CEO and co-founder of Nexthink. “While DevOps in application teams or software vendors may instrument a few of these applications, IT operations teams are ultimately responsible for delivery, support and sentiment at scale in the business. This product is for them. Now IT operations can understand every employee’s experience with every application at all times.”

With the latest features, IT teams can quickly determine whether a poor app experience is caused by the app itself or triggered by a device, network, configuration, or other resource. IT teams can minimize application deployment risk by quickly flagging employee concerns with their contextual feedback. The solution also helps reduce application licensing costs by aligning licensing with actual employee usage. Additionally, in the case of SaaS applications, organizations can hold vendors accountable for uptime guarantees with clear data showing application downtime.

Key enhancements to the Nexthink Experience platform include:

∙ Adoption Insights: Visibility into app adoption and usage to show how groups of employees are using apps and features at the domain, page, and transaction level, enabling training employees and improve application workflow to increase adoption and productivity.

∙ In-depth insight and context-based automation: Proactive experience improvement for application page and transaction availability and performance, with contextual remediation across digital and workforce ‘work.

∙ Easy data exploration: Real-time, out-of-the-box filters and visualizations for app pages and transactions – providing complete visibility into app health, adoption and employee sentiment. Learn more about Application experience here

“This level of visibility into application performance and adoption from an employee perspective has never been possible before,” said David Paul, Director of IT User Experience at TRC Companies Inc. “Combined with the capabilities of Nexthink’s broader experience, Application Experience enables our team to proactively identify and resolve application issues even before an employee contacts us with an issue. We’re excited to see Nexthink’s continued innovation that helps us deliver a world-class digital experience to all of our staff.

A new report from Nexthink and Pulse found that the vast majority of organizations (83%) actively manage less than half of their employee-facing apps. Additionally, 71% of organizations do not automatically collect employee feedback on app usage, adoption and availability, which has a major impact on the digital employee experience. For more details on the results and to download the full report, visit: https://www.nexthink.com/resource/the-application-report on management deviations/

About Nexthink

Nexthink is the leader in digital employee experience (DEX) management software. The company provides IT managers with unprecedented insight into employees’ daily technology experiences at the device level, enabling IT to move from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to deliver better digital experiences to more than 11 million employees. Based in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices around the world.