BreastScreen Victoria chooses Rimini Street to manage its database software

Breast cancer organization BreastScreen Victoria switched to Rimini Street Support for its Oracle Database software, freeing up additional capacity within its in-house IT team, limiting staff augmentation costs and reducing annual fees enterprise software support.

By selecting Rimini Street, BreastScreen Victoria’s IT team can now focus on more initiatives such as the data center migration project.

BreastScreen Victoria offers free mammograms to eligible women in Victoria. The government funds the organization and carried out more than 230,000 breast screenings in the last financial year at its 43 permanent screening clinics and two mobile service units across Victoria.

The organization manages its operations centrally, relying on a system largely based on Oracle Database software.

“Our Oracle database is a very stable platform that works incredibly well for us today, and we expect it to continue to work well in the future,” said Georgina Marr, director of IT services at BreastScreen Victoria.

“We manage all of our IT centrally, with our own software built on our Oracle database platform, which handles the end-to-end operation, from booking screenings to maintaining clinical records.”

Because their existing support was not located locally, response times and ticket registration were delayed, forcing their in-house IT staff to resolve issues themselves.

Marr wanted to free the IT team from these time-consuming issues. This led BreastScreen Victoria to take advantage of the benefits of Rimini Street Support.

“It’s common for an organization’s internal IT team to want to take care of all the issues related to their environment, but we wanted to free up our team to help with more important tasks,” says Marr.

“Financial savings were just one factor in our decision to move to Via Rimini. Through our partnership with Rimini Street, we have been able to focus on higher value work, including large projects to improve our customer service without expanding the team.

BreastScreen Victoria benefits from the Rimini Street software support model, which includes a 10-minute response time SLA for all Priority 1 critical cases.

All customers are also assigned a lead support engineer with an average of 20 years of experience in the customer’s enterprise software and supported by a team of engineers.

“Having a lead support engineer based locally in Australia and available on demand takes a huge load off of us,” says Darren Firth, IT Operations Manager for BreastScreen Victoria.

“Rimini Street is an extension of our IT team, with knowledge of our IT environment that allows them to dive into a problem and resolve it immediately,” says Firth.

“We are proud to partner with non-profit organizations such as BreastScreen Victoria to maximize the value of their enterprise software systems, provide our ultra-responsive expert support, and enable them to focus their resources on strategic initiatives that benefit them. enable them to deliver critical services that better support their communities,” concludes Daniel Benad, Rimini Street Group Vice President and Regional General Manager Oceania.


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